16 February, 2015
REIMBURSEMENT NOTICE FOR OVERCHARGE ON NONG SHIM SHRIMP CRACKER (Item # 33968)
Our records indicate that you recently made a purchase of Nong Shim Shrimp Crackers from Costco.
We would like to advise that, due to a system error, we overcharged you for that item. We are enclosing a cheque for the amount that you were overcharged by.
The error affected a limited number of purchases at our warehouses and we took steps to resolve this immediately on recognising our error. We have investigated the matter and taken appropriate action to prevent a similar incident from occurring in the future.
We sincerely apologize for any inconvenience that this may have caused. Should you have any questions or concerns regarding this, please feel free to contact us at 02 9469 7999 or at firstname.lastname@example.org.
We sincerely hope that you will remain a satisfied Costco member and we look forward to the opportunity to serve you in the warehouse.
General Merchandise Manager
Costco Wholesale Australia
Full PDF letter sent to affected members