March 25, 2014
Dear Costco Member
Costco Australia records indicate that you have purchased a Dyson AM04 Hot and Cool Fan Heater or Dyson AM05 Hot and Cool Fan Heater which are manufactured by Dyson Australia.
Dyson has recently discovered a possibility of a short circuit on the Dyson Hot and Cool Fan Heater (model# AM04 and AM05), and has decided to issue a voluntary recall. Globally, there have been no reported instances of injury or external damage. As a precautionary measure, please stop using your fan / heater and unplug it.
Dyson will have your AM04 or AM05 Hot and Cool Fan Heater fixed, serviced, cleaned and returned free of charge. Dyson will send you a box for you to pack your machine, along with drop off instructions, using the return address details that will be supplied. A new two year parts and labour guarantee will be issued.
Please visit www.dysonrecall.com
and as a secondary measure queries can be directed to Dyson’s dedicated hotline, 1800-500-499. The call centre will be open from 8am – 8pm Monday to Friday (AEST) and 10am – 6pm (AEST) on the weekend. You are also entitled to a full refund by returning your machine to the nearest Costco.
We apologize for any inconvenience caused.
General Manager Merchandise
Full PDF letter sent to affected members